FAQ
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Shipments
FindCustomGifts.com reserves the right to make carrier selection based on location of customers and the size and weight of the products. In most case we either use Fedex and UPS as carrier
Insurance of shipments
All shipments sent are sent by Fedex or UPS and all shipments are automatically insured for equal value of the product(s).
Returns & Exchange
No claims will be accepted after 1 week of arrival.It is the customer's responsibility to ensure that any goods returned are properly insured and under no circumstances will FindCustomGifts.com online store accept responsibility for goods returned that are lost in transit.
We do, however, accept only exchange.Since all wedding cake topper are fully hand made.It will not 100% identical to the photo, 95% of our customers are very happy with the wedding cake toppers that we made for them.
FindCustomGifts.com will not offer refund.But we will offer exchange ( re-do ).
Size
4.5in (W) x 2in (d) x 5in (h) or 12cm (w) x 5.5cm (d ) x 12.5cm (h )
Weight
450gm
How long does it take?
Once we received photos from customer, our artist will start checking the photos if the photos are good, and we will start customizing the wedding cake topper base on the photos you provided. It will take us around 2 weeks for the whole process. Than we will ship the wedding cake topper, and will email notice you with a tracking number. The whole process take around 3-4 weeks.
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